Silver Glider Tickets — Terms of Service

Effective Date: February 3, 2026
Last Updated: February 3, 2026

These Terms of Service (“Terms”) are a binding agreement between you and Silver Glider Entertainment Inc., doing business as Silver Glider Tickets (“Silver Glider,” “we,” “us,” or “our”). These Terms govern your access to and use of the Silver Glider Tickets website, applications, and related services (collectively, the “Platform”).

By accessing or using the Platform, creating an account, purchasing a ticket, listing an event, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (“Privacy Policy”), which is incorporated by reference.

If you do not agree, do not use the Platform.

1. Definitions

• “Attendee” means a user who purchases or attempts to purchase tickets and/or attends an Event.
• “Organizer” means a user who lists, manages, promotes, sells tickets for, or otherwise offers an Event through the Platform.
• “Event” means any event, experience, performance, or gathering listed on the Platform.
• “Tickets” means tickets, passes, RSVPs, registrations, or similar offerings for Events.
• “Content” means all text, graphics, images, audio, video, listings, trademarks, and other materials submitted to or made available through the Platform.

2. Eligibility; Authority

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Platform.

If you use the Platform on behalf of a company or organization, you represent and warrant you have authority to bind that entity to these Terms.

3. The Platform; Role of Silver Glider Tickets

Silver Glider provides a technology platform that allows Organizers to list Events and sell Tickets to Attendees.

Silver Glider is not the organizer, promoter, host, venue operator, producer, or sponsor of any Event, and does not control any Event.

Silver Glider does not guarantee:

• that any Event will occur as scheduled;
• the quality, safety, legality, or suitability of any Event;
• the truth or accuracy of Organizer listings, claims, or communications.

Organizers and Attendees interact directly with each other, and any transaction for Tickets is between the Attendee and the Organizer.

4. Accounts; Security

To access certain features you may need to create an account. You agree to:

• provide accurate and complete account information;
• maintain the confidentiality of your credentials;
• promptly notify us of any unauthorized use.

You are responsible for all activity under your account.

5. Ticket Sales; Organizer is Merchant of Record

5.1 Organizer as Merchant of Record

For all ticket sales made through the Platform, the Organizer is the merchant of record (“Merchant of Record”).

This means the Organizer (not Silver Glider) is the seller of record for Tickets and is responsible for:

• setting ticket prices and ticket rules;
• providing accurate Event information;
• fulfilling ticket purchaser obligations;
• establishing and honoring refund and event policies;
• resolving Attendee disputes relating to the Event and Tickets;
• compliance with applicable laws (including permits, licenses, venue approvals, and age restrictions).

Silver Glider acts only as a technology provider facilitating ticket sales and platform communications.

5.2 Organizer Refund Policies

Organizers are solely responsible for their refund policies, including whether refunds are permitted, the timeframe for refunds, and the conditions under which refunds are provided (except where applicable law requires otherwise).

Silver Glider may display Organizer refund policies through the Platform, but Silver Glider does not guarantee that an Organizer will honor their policies.

5.3 Organizer Responsibilities

As an Organizer you represent, warrant, and agree:

• you have all rights, authority, and approvals to sell Tickets for the Event;
• the Event listing is true and not misleading;
• you will comply with applicable laws and regulations;
• you will not list fraudulent or deceptive Events.

6. Payments; Payment Processing

Payments for Tickets may be processed by third-party processors such as Stripe. Organizers may be required to connect a Stripe account or similar payment account.

You agree that:

• third-party payment processing is subject to the processor’s terms, policies, and decisions;
• payout timing, holds, reserves, account reviews, and chargeback outcomes are determined by the processor;
• Silver Glider is not responsible for payment processor actions, delays, reversals, holds, errors, or account limitations.

7. Attendee Purchases; Acknowledgements

When purchasing a Ticket:

• you are purchasing from the Organizer;
• you agree to the Organizer’s event rules and refund policy;
• you are responsible for reviewing Event details prior to purchase.

8. Fees

Silver Glider may charge fees for use of the Platform, including service or ticketing fees that may be paid by Organizers and/or Attendees. Where applicable, fees will be disclosed prior to the transaction being completed.

9. Prohibited Conduct

You agree not to:

• violate any law or regulation;
• post or list false, misleading, or fraudulent content;
• list Events involving illegal goods or activities;
• impersonate another person or misrepresent affiliation;
• infringe intellectual property rights;
• harass, threaten, abuse, or promote hate or violence;
• distribute malware, spam, or malicious code;
• scrape or copy the Platform without authorization;
• attempt to bypass security features.

We reserve the right to remove Content, cancel listings, suspend accounts, or take other action in our sole discretion.

10. Content; Intellectual Property

You retain ownership of the Content you submit. By posting Content, you grant Silver Glider a worldwide, non-exclusive, royalty-free license to use, reproduce, display, and distribute such Content solely for operating, improving, and marketing the Platform and Events.

Silver Glider owns all rights in and to the Platform, including software, branding, and design.

11. Termination; Suspension; Refusal of Service

Silver Glider may, at any time and in its sole discretion:

• refuse service;
• suspend or terminate your account;
• remove or restrict Content;
• restrict access to the Platform.

This may occur with or without notice, including if we believe you violated these Terms, created risk for other users, engaged in unlawful conduct, or harmed the Platform’s integrity or reputation.

12. Disclaimers

13. Limitation of Liability

14. Dispute Resolution; Waiver of Jury Trial; Class Action Waiver; Binding Arbitration

14.1 Informal Resolution Required

Before initiating arbitration, you agree to contact us at [support@silverglidertickets.com] and attempt to resolve the dispute informally for at least thirty (30) days.

14.2 Binding Arbitration

You and Silver Glider agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, any Event listing, or any Ticket transaction shall be resolved exclusively through final and binding arbitration, rather than in court, except as stated in Section 14.6.

14.3 Waiver of Right to Sue in Court

You acknowledge and agree that you are waiving the right to have disputes decided by a judge or jury.

14.4 Waiver of Jury Trial

YOU AND SILVER GLIDER WAIVE ANY RIGHT TO A TRIAL BY JURY.

14.5 Class Action Waiver

ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY.

You agree you will not participate in any class action, collective action, private attorney general action, or representative proceeding against Silver Glider.

The arbitrator may not consolidate claims or preside over any representative or class proceeding.

14.6 Exceptions

Either party may:

• bring an individual action in small claims court, if eligible; and
• seek injunctive relief in court relating to intellectual property misuse, unauthorized access, or security issues.

14.7 Arbitration Provider; Rules; Location

Arbitration shall be administered by JAMS or AAA (at Silver Glider’s election) under its applicable rules. The arbitration shall take place in San Francisco, California, unless otherwise required by law or agreed by the parties.

14.8 Arbitration Opt-Out (30 Days)

Opt-Out of Arbitration.

You may opt out of the arbitration provisions in this Section 14 by sending written notice to Silver Glider within thirty (30) days of the earliest of: (a) the date you first accept these Terms; or (b) the date you first use the Platform (the “Opt-Out Period”). The opt-out notice must include: (i) your full legal name; (ii) the email address associated with your account; (iii) your mailing address; and (iv) a clear statement that you wish to opt out of arbitration. The notice must be sent to: [support@silverglidertickets.com] with the subject line: “Arbitration Opt-Out”.

If you opt out, neither you nor Silver Glider may require the other to arbitrate disputes covered by these Terms. Opting out does not affect any other provisions of these Terms.

14.9 Time Limitation

Any claim must be filed within one (1) year after it arose, unless a longer period is required by applicable law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Silver Glider and its officers, directors, employees, contractors, and agents from claims, liabilities, damages, losses, and expenses (including attorneys’ fees) arising from:

• your use of the Platform;
• your Content;
• your Event (if an Organizer);
• your violation of these Terms or applicable law.

16. Governing Law; Venue

These Terms are governed by the laws of the State of California, without regard to conflict of laws principles.

If arbitration is found unenforceable, disputes shall be brought exclusively in state or federal courts located in San Francisco County, California, and you consent to jurisdiction and venue there.

17. Changes to Terms

We may update these Terms. Updates will be posted with a revised “Last Updated” date. Your continued use of the Platform after changes become effective constitutes acceptance.

18. Contact