Silver Glider Tickets — Privacy Policy

Effective Date: February 3, 2026
Last Updated: February 3, 2026

This Privacy Policy explains how Silver Glider Entertainment Inc., doing business as Silver Glider Tickets (“Silver Glider,” “we,” “us,” or “our”) collects, uses, shares, and protects information about you when you access or use our website, applications, and related services (collectively, the “Platform”).

By using the Platform, you agree to the collection and use of information as described in this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information we collect from:

• visitors to our Platform;
• users who create accounts;
• users who purchase tickets (“Attendees”);
• users who list events or sell tickets (“Organizers”).

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from our Platform. Organizers, venues, and third parties may have their own privacy practices, which are not controlled by Silver Glider.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly, including:

Account Information

• name
• email address
• phone number (if provided)
• account login credentials (stored in hashed/encrypted form where applicable)

Organizer and Event Information

• organizer name and business name (if applicable)
• event listings, descriptions, pricing, and policies
• images and other content uploaded by Organizers
• venue/location information

Ticket Purchase Information

• attendee name
• attendee email address
• attendee phone number (if provided)
• order details (event, ticket types, quantity, price, timestamps)
• communications or requests submitted through the Platform

Support and Communications

• messages sent to support
• survey responses or feedback submissions

2.2 Payment Information (Stripe)

Payments on the Platform may be processed through third-party payment processors such as Stripe. Silver Glider does not store full credit card numbers. Card information is collected and processed directly by the payment processor under their own terms and privacy policy.

We may receive limited payment-related information such as:

• payment status (successful/failed)
• transaction identifiers
• refund status
• dispute or chargeback information
• limited billing information (where available)

2.3 Information We Collect Automatically

When you use the Platform, we may automatically collect:

Device and Usage Information

• IP address
• browser type
• device identifiers
• operating system
• language preferences
• referring/exit pages
• pages viewed, navigation, clicks, and interaction data
• approximate location (derived from IP address)

Log Data

We collect logs for security and troubleshooting, including timestamps, errors, and performance data.

3. How We Use Information

We use personal information for the following purposes:

3.1 Provide and Operate the Platform

Including to:

• create and manage accounts
• provide event discovery and event listings
• process ticket orders and deliver confirmations
• provide customer support
• facilitate entry management and ticket verification
• prevent fraud and ensure platform security

3.2 Communications

We may send communications such as:

• ticket receipts and confirmations
• event reminders, updates, reschedules, and cancellations
• account notices (verification, password reset, security alerts)
• customer support communications

We may also send marketing communications where permitted by law, including product updates or event recommendations. You may opt out of marketing emails by using the unsubscribe link in the email. Transactional messages are required for platform operation.

3.3 Analytics and Platform Improvements

We use information for:

• measuring platform usage and performance
• understanding user behavior and preferences
• improving features and user experience
• troubleshooting errors and ensuring reliability

3.4 Legal, Compliance, and Enforcement

We may use information to:

• comply with legal obligations
• enforce our Terms of Service and other policies
• protect the rights, safety, and integrity of Silver Glider, Organizers, Attendees, and the public

4. Text Messages / SMS Communications

If you provide your phone number, you consent to receive communications via SMS or similar messaging methods related to your use of the Platform, including ticket confirmations, event reminders, event updates, cancellations, customer support, and security messages.

SMS Consent (TCPA). By providing your phone number, you consent to receive text messages from Silver Glider Tickets (and/or Event Organizers, where applicable) at the number provided, including automated or non-automated messages. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact us at [support@silverglidertickets.com].

Silver Glider may use third-party service providers to deliver text messages. We may share your phone number and message-related information with such providers solely for message delivery, fraud prevention, and platform operation.

5. How We Share Information

We do not sell your personal information. We may share personal information as described below.

5.1 With Organizers (Ticket Purchases)

If you purchase a ticket or RSVP for an event, we may share certain personal information with the Organizer, including:

• your name
• your email address
• your phone number (if provided)
• ticket/order details

Organizers may use this information for legitimate event-related purposes such as entry management, event communications, refunds, or event operational needs. Organizer use of your information is subject to the Organizer’s own policies and practices.

5.2 With Service Providers

We share information with third-party vendors who provide services to operate the Platform, including:

• payment processors (e.g., Stripe)
• email delivery providers
• SMS delivery providers
• analytics providers
• hosting and infrastructure providers
• security and fraud prevention providers
• customer support tools

These service providers may access personal information only as needed to perform services for Silver Glider.

5.3 Legal Disclosures

We may disclose information if we believe it is necessary to:

• comply with law, regulation, court order, or legal process;
• respond to government requests;
• protect rights, safety, and property of Silver Glider, users, or others;
• prevent fraud, abuse, or security threats.

5.4 Business Transfers

If Silver Glider undergoes a business transaction such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction.

6. Data Retention

We retain personal information as long as reasonably necessary to:

• provide the Platform and complete ticketing transactions
• maintain operational records
• comply with legal obligations
• resolve disputes and enforce agreements

Retention periods vary depending on the type of information and legal requirements.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (including pixels, SDKs, and local storage) to operate and improve the Platform.

7.1 Essential Cookies

These are required to support core functionality, such as:

• authentication
• security features
• account sessions

7.2 Analytics Cookies

We use analytics services to understand Platform usage and performance (for example, Google Analytics or similar services).

7.3 Advertising / Marketing Tracking (If Enabled)

If enabled, we may use marketing and advertising pixels/tools (such as Meta/Facebook Pixel, Google Ads tracking, TikTok Pixel, or similar tools) to measure campaign effectiveness and improve marketing.

You can control cookies through your browser settings. Disabling cookies may impact Platform functionality.

8. Your Choices

8.1 Account Updates

You may update certain account details through your account settings (if available).

8.2 Email Preferences

You may opt out of marketing emails through unsubscribe links. You may still receive transactional and service-related communications.

8.3 SMS Preferences

You may opt out of SMS messages at any time by replying STOP (subject to essential security/service texts where permitted by law).

8.4 Cookies

You can manage cookies using browser/device settings.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

The Platform is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us.

11. International Users

Silver Glider operates in the United States. If you access the Platform from outside the U.S., you acknowledge your information may be transferred to and processed in the U.S., where privacy laws may differ from your jurisdiction.

12. California Privacy Notice

If you are a California resident, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion, subject to certain exceptions.

Silver Glider does not sell personal information as that term is defined under applicable California law.

To submit a request, contact us using the information below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the Platform after changes become effective constitutes acceptance.

14. Contact Us